FAQ
Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Paypal and Discover.
Q: Do you have stores or only an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship almost anywhere in the world.
*International orders are subject to import taxes, customs, and duties, which apply once your shipment reaches the destination country. We cannot predict the exact amount of fees. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on acceptable payment methods for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for shipping?
A: You do not need to sign for shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in France, the United States, the United Kingdom, Singapore, and China. We work directly with reliable suppliers around the world, allowing us to pass on our savings to our customers and offer exceptional products at very competitive prices.
We test every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to ship?
A: It will take 2-3 business days for your product to ship.
Q: What is the estimated delivery date?
A: Depending on your location, delivery can take between 7 and 38 days. Please be assured that we will send you your tracking number as soon as it is shipped.
Q: How do I return and replace my item?
A: We are confident in the quality of our products. That's why we offer a 30-day money-back guarantee (excluding return shipping).
Please contact us by email at: EMAIL info@stevjeoden1.com ; we will provide you with the appropriate return address.
→ Please note that return/exchange costs are your responsibility. We do not provide a return label.
→ Please also note that any returns sent without first contacting our customer service will not be accepted.
We offer quality products, resulting from a successful marketing strategy. If in doubt, please contact us before purchasing. Otherwise, we will not accept returns.
Due to COVID-19, we are unable to accept returns on certain products that come into direct contact with skin, such as watches, eyewear, and shoes. In case of damage, we can only issue a replacement. Other products are eligible for return.
Q: Where is my order confirmation?
A: The order confirmation email will be sent to you within 24 hours of payment. Please check your spam or trash folder as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at info@stevjeoden1.com within 24 hours.
Q: What if I still need help?
A: We are here to help. Contact us by email at: EMAIL info@stevjeoden1.com